PLEASE BE AWARE THAT WE DO NOT ACCEPT RETURNS OF PERSONALIZED CUSTOMIZED OR ENGRAVED ITEMS UNLESS THERE IS A MANUFACTURING DEFECT THAT PREVENTS THE PROPER USE OR FUNCTIONING OF THE ITEM(S).

You are always welcome to return or exchange the products purchased at WONDERWHEEL.

You have 30 days to decide if an item is right for you. The items must be returned to WONDERWHEEL address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.

Refund Options

We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:

• Replacement. We will replace the item with another one of better quality, different size, or color.

• Money refund. We will return the cost of the item you spent to purchase.

• Gift card. We will give a Gift card equal to the cost of the item (or larger) to be used on our Site with another purchase.

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for WONDERWHEEL or for customers.

Returning a Damaged or Faulty Item

We are sorry if you received a damaged or faulty item.

Please return this item to us as soon as possible so that we could process the refund. If you’re unable to return the item, please contact our Customer care service at info@wonderwheel.cool.

Please bear in mind that all items are inspected on return and refunds will only be granted upon receipt of item in good condition.

Returning an Incorrect Item

If one of the items you received isn't what you ordered, please send it back to us, and once inspected, we'll refund you as soon as it's arrived back at our location.